Skip to main content
policy header

Dear Patients,

We understand that sometimes “life happens” and last-minute cancellations do occur.

However, last-minute cancellations, or attending late for appointments impacts our ability to give you the fair time you deserve for optimal results. It also impacts our ability to run our business efficiently and incurs unnecessary costs on our behalf.

As such, we have introduced a ‘cancellation policy’.

A $100 fee will apply for any cancelled appointment longer than 30 minutes when less than 24 hours notice is given.

We trust that you understand the need for our cancellation policy, which is in place to ensure the smooth running of our clinic. We will be considerate of emergencies, but for non-urgent cancellations, we ask for your assistance in providing timely notice.

The LookFresh team